Booking Methods
Online
Buy tickets on our website www.cranleighartscentre.org
In order to book tickets online, you will need to click a box to confirm your acceptance of these terms and conditions of sale. If you don’t accept these terms, you will not be able to order tickets from our website.
In Person
Visit our Box Office during our opening times: Tues – Sat, 10am – 4.30pm. The venue and the Box Office will open 45mins before evening events.
By Phone
Tel: 01483 278000
Call us during opening hours with your Visa or Mastercard ready. Tickets will be emailed to you.
Tickets
Tickets are sold on a first come, first served basis, although some events have an advance booking window for members of our Friends scheme. Please check your tickets immediately upon receipt, as we cannot guarantee that mistakes can be rectified at a later time.
For all events, E-tickets will be sent by email to the email address given while booking. If you do not receive a confirmation email within 24 hours, please log in to your account and check that the booking appears under ‘Orders’ as expected, or call the Box Office on 01483 278000 to confirm. E-tickets will be sent by email and do not have to be printed – you can show them on your smartphone.
Right of admission is reserved; if purchasing concessions or tickets which require identification we recommend that you bring relevant ID on the night of the performance.
All ticket prices include a small ticket levy. This fee helps us to cover the costs of our administration and technology. The ticket levy is included regardless of payment method and is in line with current industry practice for theatres and venues. Please note, all published prices include the ticket levy and VAT (where applicable). We do not change any booking or card fees.
Please make yourself aware of the seating arrangements for individual events when booking. If you are unsure, please check with the box office.
Refunds, Returns and Exchanges
Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled by Cranleigh Arts Centre or the events promoter. We regret that we cannot resell returned tickets for any of our events.
Refunds will only be paid to the person who purchased the tickets, and to the payment method originally used. We will endeavour to contact you as soon as possible using the details provided at the time of booking, or that we hold for you on our database. It is your responsibility to update us of any changes in contact details.
Cranleigh Arts Centre reserves the right to make changes to the programme. Please check details when booking.
Children’s Events & Babes in Arms
Children under the age of 14 must be accompanied by, and be seated with, an adult for all events.
For children’s shows and films only, should you wish to attend performances with an infant aged below 1 year, the infant would be defined as a ‘babe in arms’, a seat will not be allocated and the infant should be accommodated on a parent or guardian’s lap. Babes in arms tickets are not available for other shows.
Safety and Enjoyment
To ensure performances start on time, latecomers and those seeking re-admittance cannot be guaranteed access to the auditorium until a suitable break in the programme. Anyone who becomes disruptive may be asked to leave the auditorium. Cranleigh Arts Centre reserves the right to refuse admission.
Smoking and vaping inside the buildings is prohibited, as is taking of photographs and use of audio or visual recording equipment.
Mobile devices must be on silent with vibrate disabled when inside the auditoria or switched off.
We may film some performances and events, or take photographs or record film for archive, publicity or marketing purposes. We will always place signage in the area if there is a photographer or filmmaker present. Buying a ticket affirms your consent to the filming, sound recording and/or photography of yourself as a member of the audience and its use in archive, publicity and marketing.
Cranleigh Arts Centre cannot be held responsible for the loss or damage to your personal property whilst at the venue.
Any aggressive or abusive behaviour directed towards our staff and volunteers will not be tolerated. We consider abusive language (whether verbal or written) including threats, personal verbal abuse, derogatory remarks, rudeness, inflammatory statements, remarks of a racial or discriminatory nature and unsubstantiated allegations to be abusive behaviour
Force Majeure
Cranleigh Arts Centre will not be liable for any failure to perform, due to Events outside of our reasonable control (Force Majeure). Such events includes any act, Event, omission or accident beyond our reasonable control and includes such things as: terrorist attack, fire, flood or natural disaster, epidemics, impossibility of the use of means of public or private transport, or public or private telecommunications networks or the threat of any of these things. If we have to cancel a performance or abandon it part way through due to such events, our obligations to you are deemed to be suspended for the period that the Force Majeure Event continues.
Joining Our Mailing List & E-News
By signing up to our mailing list and e-newsletter you agree for us to keep your contact details on file and to send you regular updates on all our events via the details you provide. We use an online service to manage our e-newsletter subscribers.
Privacy Policy
Cranleigh Arts Centre is committed to upholding the Data Protection principles of good practice in compliance with GDPR legislation. When processing your booking we will ask you for your name, address, telephone number and email. These details will be held on our database and used to keep you informed about the event for which you have booked. If you would like to receive information about our upcoming events, let us know when you book or join our mailing list. The details we take are for internal use only and at no time do we give out addresses to a third parties.
Terms & Conditions of Hire
To download a copy, click here.
Cranleigh Arts Centre Ltd. is licensed by Waverley Borough Council for arts and entertainment events.
Cranleigh Arts Centre (hereafter referred to as ‘CAC’ or ‘the Centre’) conforms to certain rules and regulations for the protection of the public and the conditions of hire have been devised for the benefit and protection of the Hirer(s) as well as the Centre. Upon signing the Agreement, the Hirer of the premises enters into a legally enforceable contract expressed in the Hire Agreement (hereafter referred to as ‘the Agreement’).
The Hirer referred to in this document means him/herself and his/her employees, agents, sub-contractors, artistes, guests or any other party concerned with or invited to the event.
Tickets, Accounts & Settlement
Bookings will only be confirmed when the Hirer’s explicit agreement has been received by the Centre by email or on paper or scanned to the Agreement and a contact telephone number(s) has been provided to the Centre.
Hirers should note that the premises must only be used for the purpose stated in the Agreement. The Centre cannot guarantee the supply of any items requested after the Agreement has been signed and returned.
If tickets go on sale (where appropriate) or the event takes place, the Hirer is deemed to have accepted the Agreement.
Invoices are payable within fourteen (14) days
Cancellation or postponement by the Hirer will only be accepted by the Centre in writing.
If, before the hire, the Centre considers that the event is likely to prove of an objectionable or undesirable nature or contrary to the details of hire listed in the Agreement, the Centre shall have the authority to recommend that the application be cancelled without payment or compensation. The Hirer may also forfeit the hire charge.
Event Hires
For Event Hires which include Performance Hires where the Hirer sells the tickets, a deposit of 50% of the full hire fee (including VAT) must be paid with the return of the Agreement to secure a booking. The balance due is invoiced after the event for settlement within 14 days.
The Hirer is responsible for ensuring that licensing capacity limits for the room hired are not exceeded.
The following cancellation charges will apply:
- More than 28 days’ notice – 50% of hire fee
- Less than 28 days’ notice – 100% of full hire fee
Charges will be in accordance with the current fees and charges tariff.
Regular Hires
Hire charges are invoiced monthly in advance for settlement within 14 days. If the Hirer fails to pay the hire charge on time, the booking will not be secured, and the room may be released for other use.
The Hirer is responsible for ensuring that licensing capacity limits for the room hired are not exceeded.
Performance Hires
For hires where the Centre sells the tickets to the event, the Centre will produce the tickets. No person other than a bona fide cast member will be allowed admission to the Centre without a seat ticket or approval by the Duty Manager. The Hirer must make known to the Duty Manager the names and numbers of helpers or participants who require access to the Centre and/or seats in the auditorium, prior to the event.
A full account of all sales for the event will be supplied to the Hirer within 30 days of the completion of the event together with an invoice for the Centre’s commission and/or any other Centre charges. All charges are subject to VAT at the prevailing rate. Balance due to the Hirer following settlement will be payable by BACS on receipt of a VAT invoice detailing the Hirer’s bank account details and completion and return of a PRS declaration form.
Marketing
Any marketing undertaken before a signed Agreement is returned will nevertheless be recharged. This may include print design and production.
For Event, Regular and Performance hires where the Hirer sells the tickets, the Hirer is responsible for marketing.
For Performance hires where the Centre sells the tickets, the Centre will market the event on their website, social media, brochure and within the venue, subject to the Hirer providing copy, images and printed materials by the deadline date.
Any print supplied with incorrect details will be amended and the cost recharged to the Hirer.
Liability
The Centre has Public Liability insurance cover with a limit of £5million. This covers the Centre against injury or damage to third parties (that is, the Hirer or Artist(s), and others in the building) which arises from the Centre’s negligence.
The negligence of the Hirer or Artist(s) and their agents, is not covered. For the avoidance of doubt the Centre carries no responsibility for the Hirer’s public liability and limits its liability to what is covered under its own Public Liability insurance cover. We require that the Hirer carry Public Liability insurance cover to indemnify the Centre against all actions, proceedings, claims, demands, costs or awards brought or made against the Centre in respect of any loss or damage sustained by any person while rendering any service to or for the Hirer during, or in connection, with the Event but in any case not attributable to any negligent act or omission on the part of the Centre. Ideally this cover should be for at least £5million. The Hirer agrees under this Agreement to supply the Centre with evidence of this cover upon request.
The liability of the Centre in the event of any loss by, damage to, or consequential loss by or damage to the Hirer, their agents, employees, customers or guests through the cancellation of the hire no matter how caused, is limited to a full or partial refund of the hire fee at the discretion of the Centre.
In the case of strike, lock-out, failure of supply of water, gas, or electricity or acts of God, which may cause the premises to be temporarily closed or the event interrupted or cancelled, the Centre will not be held responsible and a refund will only be payable by the Centre in exceptional circumstances, at the discretion of the Centre.
The Hirer is responsible for all damage to the premises and facilities hired and to any property in the Centre which occurs during the period of hire or while persons are entering or leaving the Centre pursuant to the hire, however or by whomever caused. Breakages or other damage so caused to the Centre’s property will be charged to the Hirer. In some cases the Centre will require a deposit prior to the event.
The Centre accepts no responsibility for the Hirer’s materials or equipment including for theft or damage whilst on the Centre premises. We recommend that the Hirer effect their own insurance.
The Hirer must observe the conditions of the Centre’s various licences including its:
- Public Entertainment’s Licence
- Theatre Licence
- Performing Right Society Licence
- Magistrates’ Licence
Copies of these licences are available for inspection at any reasonable time.
The Centre reserves the right of its authorised representatives or for the Police to access all parts of the premises for the purposes of preserving good order
Furniture and Fixings
Hirers are not permitted to move any of the fixtures and fittings between rooms without permission.
Smoking and Vaping
The Centre is a non-smoking and non-vaping building throughout.
Alcohol
The sale and consumption of alcohol in the Centre is strictly controlled by the conditions of our magistrates’ licence. Hirers must not:
- Bring alcohol on to the premises for sale;
- Bring alcohol on to the premises for consumption by their agents, employees, customers or guests without the prior agreement of the Centre. In these circumstances a charge may be made;
- Consume alcohol anywhere in the Centre other than in an area specifically set aside for that purpose.
Beverages supplied by the Centre to the Hirer will be recorded and added to their invoice at account settlement. Any beverages not supplied by the Centre will incur a charge for corkage and charged to the Hirer’s account for inclusion on their invoice at settlement. Please note that no drinks should be taken from the bar without permission of the Duty Manager and unless agreed by the Operations Director the Hirer will be charged standard bar prices and invoiced
Health and Safety
The Centre has a published Health and Safety Policy which the Hirer, by agreeing the hire, is deemed to have accepted. It should be noted that any activity which, in the view of the Centre, or its appointed agent, conflicts with the Centre’s Health and Safety policy may result in the cancellation of the hire without notice or refund.
The Hirer is responsible for keeping a record of the number of attendees at their event which is to be made available to Cranleigh Arts Centre upon request. Hirers must ensure that the maximum capacities for each room are not exceeded.
No disco smoke, vapour producing machines or naked flames are permitted within the building. Authorisation from CAC is required as part of the Agreement for the use by the Hirer of potentially hazardous effects (e.g., flying, liquids, animals, CO2, gunshots, knife-throwing). The Centre reserves the right to remove other items deemed a health and safety risk.
The Hirer must not pour dangerous chemicals down the sink or put anything dangerous in the bin.
The Hirer shall notify a representative of the Centre immediately of any accident or injury which has taken place at their Event.
Fire and Evacuation Procedures
The Hirer must examine the Fire and Evacuation Procedures displayed at the Centre and set out in detail in the Agreement. The Hirer must keep a list of their participants to bring to the designated assembly point in the event of evacuation. The session leader or named Hirer is responsible for the safety of the participants and must help to ensure that they are clear of the building in the case of the fire alarm sounding. The Centre, or its appointed agent, reserves the right to examine this list at any time. In the event of a fire or evacuation for any reason the liability of the Centre to the Hirer, their agents, employees, customers or guests is limited to a full or partial refund of the hire fee, at the discretion of the Centre. Fire doors are to remain fully closed at all other times and are not to be used for general access.
Access
The Hirer or Artist may have access to the hired space during the agreed hours of the hire only, except that we allow time for get in and clear up, and this is not chargeable. Hirers are under an obligation to include sufficient time to access, set-up their event and leave the premises within their booking. All visitors should, in the first place, call at the Box Office. Persons arriving prior to the agreed start time may be required to wait outside the hired space or the building. The Hirer or Artist is required to depart the hired space, taking all equipment, furniture etc, by the agreed end time. Normal access is via the foyer, which has entrances from the car park and at the front of the building. After normal opening times, front doors will be closed. The building is fully accessible to disabled visitors.
Security
The Hirer is not to leave outside doors open and unattended. The Centre reserves to right to book security should it deem that the event warrants it. The Hirer will be informed and the cost for this will be passed on to the Hirer.
Cleanliness
The Hirer must leave the space as tidy as it was upon arrival and should consult the Duty Manager when they leave. All equipment and furniture must be returned to its original position. Any additional cleaning required will be charged to the Hirer at the prevailing rate plus VAT.
Kitchen
The kitchen may be hired out for the storage and preparation of food or for cleaning but the Centre reserves right of access for general or commercial operations. No Hirer without a basic food hygiene certificate is permitted to use oven facilities. The kitchen must be left in a clean and hygienic state and all appliances switched off. The Centre reserves the right to levy a charge to cover the cost of cleaning if deemed necessary.
Café Facilities
The Centre provides cafe facilities and the Hirer may not bring additional consumable food and drink items onto the premises without the prior agreement of the Centre. The Centre retains the right to charge a fee for this usage. Please note no consumables can be taken into the cafe or gallery area, which are restricted to items bought within the Centre.
Bar
If agreed at the time of booking, the Centre may allow use of its licensed bar during normal licensing hours.
Electrical Equipment
The Centre cannot take responsibility for any damage to any person caused by electrical equipment provided by the Hirer or Artist. The Centre may make charges for the use of electrical equipment which use excessive amounts of electricity. For safety reasons the Hirer must ensure any equipment brought into the venue complies with regulations to ensure it is safe and well maintained to prevent danger.
No excessive or unnecessary use of the Centre’s electricity will be tolerated (e.g. charging of personal electrical equipment).
Parking
Due to the capacity of our car park we regret it is solely for the use of Centre staff, tutors, lead hirers and disabled visitors only. Please make this known to any attendees to your event. The disabled bays are solely for the use of blue badge holding visitors to our Centre.
Intellectual Property
Cranleigh Arts Centre has been designated as a ‘Provincial Theatre’ by the Performing Rights Society (PRS) and Hirers are responsible for copyright fees for any music performed or broadcast at the Centre. The Centre recoups PRS costs from Hirers who must complete a PRS form where applicable. The Centre reserves the right to withhold payments due to The Hirer until receipt of a duly completed PRS declaration form.
Hirers are responsible for ensuring that their Event does not infringe copyright and indemnify Cranleigh Arts Centre against any charges arising from their breach of copyright.
Noise
The Centre is in a residential area and Hirers are requested during the period of hire to minimise noise and inconvenience to our neighbours.
Public Order
Hirers must ensure that they, their agents, customers and guests maintain public order throughout the period of hire. In the event of a breach of public order the Centre, through its appointed agent, reserves the right to discontinue the hire immediately. Under these circumstances the Hirer, their agents, employees, customers and guests may be required to leave the premises without notice or refund.
Fly Posting
Hirers should note that Fly Posting is a criminal offence and if an enforcement action is taken against the Centre, the Hirer will be joined as a party to the proceedings and the Centre will seek full recovery of any fine and legal costs.
These Terms and Conditions will be updated as and when appropriate, and you should check this page from time to time to take notice of any changes we have made, as they are binding.